Privacy Policy

Last Updated: 11/05/2025

At Walker Wellness Solutions, your privacy and the protection of your personal information are our top priorities. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, use our telehealth platform, or participate in our occupational health and wellness programs.

 

1. Who We Are

Walker Wellness Solutions (“we,” “our,” or “us”) is a veteran-owned occupational health provider offering drug and alcohol testing, telehealth services, CLIA-waived point-of-care testing, CPR training, and employee wellness programs.
We are committed to maintaining compliance with all applicable HIPAA, CLIA, and state privacy laws to protect your personal and health information.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, date of birth, address, phone number, and email

  • Employer name and employment status (for occupational testing clients)

b. Health Information (Protected Health Information – PHI)

  • Medical history and testing results

  • Laboratory and diagnostic data

  • Telehealth visit documentation

c. Technical Information

  • IP address, browser type, and device information for analytics and security

  • Cookies or session data to improve site functionality

3. How We Use Your Information

Your information is used to:

  • Deliver healthcare, testing, and telehealth services

  • Maintain accurate medical and employment records

  • Communicate with you or your employer about results and scheduling

  • Fulfill legal and regulatory compliance obligations

  • Improve our website, services, and client experience

We will never sell, lease, or share your information with third parties for marketing purposes.

4. How We Protect Your Information

Walker Wellness Solutions employs administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or disclosure.
Our systems and processes comply with HIPAA Security and Privacy Rules, and access to PHI is restricted to authorized personnel only.

5. Telehealth Privacy

All telehealth sessions are conducted using encrypted, HIPAA-compliant platforms.
Your video, audio, and electronic communications are securely transmitted and are not recorded or stored without your consent.

6. Sharing of Information

We may share information only when necessary and as permitted by law:

  • With healthcare providers involved in your care

  • With employers for authorized occupational testing programs

  • With laboratories, regulatory agencies, or insurance providers (as required)

  • When legally required to comply with subpoenas, court orders, or government regulations

7. Your Rights

You have the right to:

  • Access or request a copy of your medical record

  • Request corrections to inaccurate information

  • Restrict the sharing of your PHI (where permitted by law)

  • Request a list of entities to whom your PHI has been disclosed

To exercise these rights, contact us at hello@walkerwellnesssolutions.com

 

8. Data Retention

We retain health records and service data in accordance with HIPAA and CLIA record retention laws.
Non-health data (such as website inquiries) may be stored for up to 24 months for administrative and analytics purposes.

9. Cookies & Website Analytics

Our website may use cookies to:

  • Improve user experience

  • Monitor traffic and engagement (via secure analytics tools)

  • Identify technical issues and enhance performance

You can disable cookies in your browser settings without affecting your ability to use most features.

10. Third-Party Links

Our website may contain links to external sites. Walker Wellness Solutions is not responsible for the content, security, or privacy practices of third-party websites.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Walker Wellness Solutions
11777 Katy Freeway, Suite 435N
Houston, TX 77079
hello@walkerwellnesssolutions.com
 (281) 819-3467